Bank Statement Import gives me an error message

If you get an error message stating - "Access violation denied" or "I/O error xxx" there are few workarounds for that:

1. Corrupt file or damaged disk where file is saved. Re-download file with a different name.
OR the file is open in excel. Close it and try the import again

2. Whenever you download the bank statement from your bank website it is advisable to always "SAVE" the file and not "OPEN" it.

Incase if you still run into errors or any other problem, please call our support desk or send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it stating the error message that you are getting.

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